Usually the shipping takes 1~2 weeks to most of the countries. However sometimes international delivery process will get affected by various factors like international matters, domestic delivery problems and/or customs procedures and it can be delayed more time. If you are in a hurry, ask us before purchasing. We will be able to suggest more accurate delivery time.
You can use all major credit cards(VISA,MASTER,AMEX,Discover,Diners club,JCB), PayPal and Bitcoin payment.
You can safely cancel the order in 1 hour from the time when you ordered. However some items cannot be cancelled later than that.
If the product you got is broken or missing, please tell us in 14 days after you received the package. We will make a return/exchange procedure. However because grocery products' packaging can change from time to time, we do not accept a return request for packaging difference.
Due to voltage difference of countries, the product you buy might be not usable in your country. Please ask us before purchase if you are not sure.
We ship literally worldwide. This makes us hard to predict the climates of all the locations including stopping region during the delivery process. Please order meltable chocolates at your own discretion. We are not responsible for melted chocolates.